By purchasing from the Unbound Souls: Xiaobedo zine store, you have agreed and understand the following:
- All items in the store are for pre-order, and will not be shipped until after our pre-order period closes and items have been purchased, received and checked by our shipping moderator.
- All sales are final.
- Images displayed on our webshop are for illustrative purposes only. Final products may differ slightly from their mockup.
- Our team is not responsible for any additional import taxes or duties that you may be liable for on receiving your parcel. If you are from Europe or the UK and would like to prepay your VAT, please use our Etsy store.
SHIPPING INFORMATION
We estimate that shipping will begin 3-4 months after pre-orders have ended. This is to allow time for all items related to the zine to be producted and sent to the shipping moderator to be checked for quality assurance before shipping.
Orders will be shipped from North Carolina, USA. We accept international orders except for a few countries listed here.
If you would like to update your shipping details before your order has shipped, please reach out to us with your order number, your name and new shipping details. We will also send out a reminder to check your shipping details before we start shipping.
Damaged package/missing items: please contact us as soon as possible and provide records such as video unboxing to showcase the damage/missing items.
Incorrect shipping details: if the mistake is on our end, we will either send out a replacement parcel or issue you a refund. If the error is on your end (such as a typo in the order form), you will be required to pay shipping for redelivery.
If your parcel is sent back to us due to not picking up your parcel from the post office, you will be required to pay shipping again.
Group Orders disclaimer: Unbound Souls will not be held liable in the instance of any issues occurring between the Group Order Manager (GOM) and participants of the GO.
QUESTIONS?
If you have any questions or would like assistance in relation to ordering our zine, please contact us via email at [email protected].